Find answers to common questions about our services, appointments, and pet care
General
What are your opening hours?
Our Centre Vétérinaire at Howald is open Mon-Fri 8:00-22:00 and Sat-Sun 9:00-16:00. Cabinet Vétérinaire at Hesperange is open Mon-Tue, Thu-Fri 8:00-18:00, Wed 8:00-12:00, Cabinet Vétérinaire at La Pétrusse is open Mon-Tue, Fri 9:00-18:00, Wed-Thu 15:00-19:00, and Sat 9:00-12:00.
We also offer 24/7 emergency services at Centre Vétérinaire in Bonnevoie.
Do I need an appointment?
We recommend booking an appointment for routine care to minimize wait times. However, we welcome walk-ins and are always ready to help in emergencies.
What payment methods do you accept?
We accept cash, credit cards (Visa, Mastercard), and bank transfers. Payment is expected at the time of service.
Do you offer pet insurance?
While we don't provide insurance directly, we work with all major pet insurance providers and can help you with the necessary documentation for claims.
Services
What services do you offer?
We offer comprehensive veterinary care including general consultations, emergency care, surgery, vaccinations, diagnostic imaging, dental care, grooming, nutrition counseling, and specialized services like exotic pet care and dog training.
Do you treat exotic pets?
Yes! We have specialized expertise in treating exotic pets including birds, rabbits, reptiles, and small mammals.
What should I bring to my first visit?
Please bring any previous medical records, vaccination history, current medications, and a list of any concerns or questions you have about your pet's health.
Do you offer grooming services?
Yes, we provide professional grooming services including bathing, nail trimming, ear cleaning, and coat care.
Emergency Care
What is considered a veterinary emergency?
Emergencies include difficulty breathing, severe bleeding, seizures, collapse, suspected poisoning, inability to urinate, severe vomiting or diarrhea, trauma, and any life-threatening condition.
What should I do in an emergency?
Call our emergency line immediately at +352 661 999 244. If possible, call ahead so we can prepare for your arrival. Keep your pet calm and transport them safely to our clinic.
Are emergency services available 24/7?
Yes, we provide 24/7 emergency care at all three of our locations throughout the year.
Still Have Questions?
Our team is here to help. Contact us directly or book an appointment to discuss your pet's needs.
Find answers to common questions about our services, appointments, and pet care
General
What are your opening hours?
Our Centre Vétérinaire at Howald is open Mon-Fri 8:00-22:00 and Sat-Sun 9:00-16:00. Cabinet Vétérinaire at Hesperange is open Mon-Tue, Thu-Fri 8:00-18:00, Wed 8:00-12:00. Cabinet Vétérinaire at La Pétrusse is open Mon, Tue, Fri 9:00-18:00, Wed-Thu 15:00-19:00, and Sat 9:00-12:00.
We also offer 24/7 emergency services at Centre Vétérinaire in Bonnevoie.
Do I need an appointment?
We recommend booking an appointment for routine care to minimize wait times. However, we welcome walk-ins and are always ready to help in emergencies.
What payment methods do you accept?
We accept cash, credit cards (Visa, Mastercard), and bank transfers. Payment is expected at the time of service.
Do you offer pet insurance?
While we don't provide insurance directly, we work with all major pet insurance providers and can help you with the necessary documentation for claims.
Services
What services do you offer?
We offer comprehensive veterinary care including general consultations, emergency care, surgery, vaccinations, diagnostic imaging, dental care, grooming, nutrition counseling, and specialized services like exotic pet care and dog training.
Do you treat exotic pets?
Yes! We have specialized expertise in treating exotic pets including birds, rabbits, reptiles, and small mammals.
What should I bring to my first visit?
Please bring any previous medical records, vaccination history, current medications, and a list of any concerns or questions you have about your pet's health.
Do you offer grooming services?
Yes, we provide professional grooming services including bathing, nail trimming, ear cleaning, and coat care.
Emergency Care
What is considered a veterinary emergency?
Emergencies include difficulty breathing, severe bleeding, seizures, collapse, suspected poisoning, inability to urinate, severe vomiting or diarrhea, trauma, and any life-threatening condition.
What should I do in an emergency?
Call our emergency line immediately at +352 661 999 244. If possible, call ahead so we can prepare for your arrival. Keep your pet calm and transport them safely to our clinic.
Are emergency services available 24/7?
Yes, we provide 24/7 emergency care at all three of our locations throughout the year.
Still Have Questions?
Our team is here to help. Contact us directly or book an appointment to discuss your pet's needs.
